<
Shipping and Digital Delivery Policy
Last updated: 27 September 2026
SOFTLY DIGITAL offers digital products and online services through softlydigital.com. This page explains how purchased digital products are delivered. We do not ship physical items for products identified as digital, so no shipping address or physical shipping charge is required for those products.
How You Receive a Digital Product
After successful payment, access details for an eligible e-book, downloadable file, course or software product are normally sent to the email address provided at checkout, made available on the confirmation page, or provided through the relevant customer account or platform. The delivery method shown on the specific product page or at checkout takes precedence.
Many digital products are available shortly after payment confirmation. Some products may require account setup, manual activation or another stated step. If that applies, the product page or purchase confirmation should explain the access process. Please enter a valid email address and retain your order confirmation.
If Your Access Email Does Not Arrive
Please check your spam, junk and promotions folders, then confirm that the email address entered at checkout is correct. If access is still missing, email supports@softlydigital.com with your name, order number or payment reference, product name and the email address used for the purchase. We will investigate and help provide or restore access as promptly as reasonably possible.
Third-Party Products and Marketplaces
If you buy through a third-party marketplace, affiliate link or software provider, that seller or platform may deliver the product and manage your account. Check the receipt and access instructions issued by that provider. You can contact us if you need help identifying the correct support channel.
Service Assignments
Accounting, tax consultancy, digital marketing, website development and other client services are not shipped as products. Deliverables, access credentials and project documents are provided using the method and schedule agreed in the applicable quotation, MOU or written service agreement.
Refunds and Support
For cancellation or refund requests, please refer to the refund policy shown for your purchase or contact supports@softlydigital.com. If a delivery email is missing, please report it so we can check the order and help you obtain the access you purchased.
Contact Us
SOFTLY DIGITAL (a unit of SUBHAM SALES CORPORATION)
Email: supports@softlydigital.com
Phone: +91 7735885088
Contact page
