At Softly Digital, we want you to feel confident with your purchase, which is why we’ve crafted a straightforward and customer-friendly refund and cancellation policy.
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Digital E-Books & E-Learning Courses: Due to the nature of our digital products, such as e-books and e-learning courses, all sales are final. Once you’ve gained access to these downloadable products, they are non-refundable and non-returnable. We recommend reviewing product descriptions carefully before making a purchase.
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Digital Software Products: We stand behind the quality of our digital software products and offer a 30-day money-back guarantee. If you are not fully satisfied with your software purchase, you can request a full refund within 30 days of your purchase date. Please note that refunds are subject to the condition that the software is not being used for unlawful or unethical purposes.
To request a refund, simply reach out to us at supports@softlydigital.com with your order details, and our team will assist you promptly. Refunds may take 7-10 business days to process, depending on your payment method.